MERCEDES-BENZ
How do you continuously evolve an online dealer locator as a key customer touchpoint?
Challenge.
The Mercedes-Benz dealer locator is a key part of the customer journey. Expectations for usability, performance, and technical reliability are correspondingly high.
Further development happens within a live system. Changes directly affect existing flows and need to integrate seamlessly. Usability, performance, and technical requirements all have to be addressed at the same time.
Approach.
The collaboration was hands-on from the start. The focus was on continuous improvement and ongoing development.
Our role.
IT consulting and development embedded in the existing team:
- Direct implementation support within the development team during live operations
- Continuous development: support across multiple optimization cycles
Outcome.
- High-performing dealer locator with improved front-end usability
- Hands-on implementation and technical development within a live system
Our services.
CONTACT
Let's talk. How can we help move things forward?
Just let us know where you stand — we'll walk you through how we work and where we can support you. Get in touch: